Privacy Policy
Last updated: October 30, 2026. Please have this policy reviewed by an attorney in your state before you rely on it.
This policy explains what information Illinois Valley Bin Cleaning (“we”, “us”, “our”) collects when you visit this website or book our trash can cleaning service, what we do with it, and the choices you have.
1. What we collect
- What you give us: your name, service address, phone number, email address, and the details of the plan you choose.
- Payment details: these are entered on our sign-up and billing forms, which are run by a separate booking and payment provider. We do not keep your full card number on this website.
- Messages: anything you send us by email, phone, text or social media.
- Basic website information: like most websites, our host records your IP address, browser type and the pages you visit.
2. How we use it
- to schedule, perform and bill for your cleanings;
- to remind you about your service day and answer your questions;
- to keep this website working and secure;
- to meet legal and tax obligations.
We do not sell your personal information.
3. Who else sees it
We share information only with the people who help us run the service, such as our booking and payment provider, our website host, and our email or text message provider, and only what they need to do their job. We may also share information if the law requires it or to protect our rights, our customers or the public.
4. Cookies
This website and the booking forms we link to may use cookies, which are small files stored in your browser, to remember your visit and keep things working. You can block or delete cookies in your browser settings, though parts of the site or the sign-up form may then not work properly.
5. How long we keep it
We keep your information for as long as you are a customer and for a reasonable time afterwards for records, taxes and any disputes, then delete it or make it anonymous.
6. Your choices
You can ask us to see the information we hold about you, correct it, or delete it. You can also ask us to stop sending you reminders or offers. Contact us using the details below and we will respond as soon as we reasonably can. Depending on where you live, you may have additional rights under your state’s law.
7. Security
We take reasonable steps to protect your information, but no website or online service can be completely secure.
8. Children
Our service is for adults. We do not knowingly collect information from children under 13.
9. Links to other sites
This website links to other sites, such as our sign-up, login and gift card forms. They have their own privacy practices, and this policy does not cover them.
10. Changes to this policy
We may update this policy from time to time. The version on this page is the one that applies.
11. Contact us
Questions about this policy? Contact Illinois Valley Bin Cleaning at illinoisvalleybc@gmail.com or (815) 663-9550.